FAQ

 If the powder I wanted to use is not stated in the list for the Milk Expresso, what do I do

Please contact us at +65 67444111 or email to support@babywell.com.  Please let us know for the powder you wish to use, how many grams of powder is needed for 30ml (or 50ml, etc) of water.  We will then reply to you as to which powder group is suitable for your formula.

The Milk Expresso only dispense from 60ml to 360ml in step of 30ml. What happen if I want to dispense 70ml?

Answer: You will need to choose the dispensing quantity nearest to the amount you desired. In this case, you will have to choose either 60ml or 90ml on the machine.  Nevertheless, no baby will feed on such exact amount that you chosed.

If the powder I use instruct that 1 sccop to goes with 50ml of water, how do I relate this to the Milk Expresso dispensing?

When you use the Milk Expresso machine, you don't need to think or bother about how many scoops for how much water anymore. At our laboratory, we have already calibrated (or chosen) and state on the Powder Grouping list, the suitable program group to go with the different formula.  During the calibration process, we will choose a program that will dispense the same amount of powder (in weight) as if you have use the scoop to prepare. Therefore if you are using the Milk Expresso , all you have to do is to check the Powder Grouping list (on the home page of our website www.babywell.com) and find out which grouping to set for the formula you intend to use. Then set it in the machine.

What is "Self Cleaning" function for?

Under normal circumstances, the mixing funnel (Pls see Usr Guide) only touches warm water. The "Self Cleaning" function of the iappliance allows the user to easily pass hot water through it during boiling when the water temperature is at 95 degree Celsisu and above. By pressing the Self Cleaning button at this time, 2 ounces of hot water will be dispensed to strilize the mixing funnel and the internal piping that leads to it. That way, all channels and parts that comes in contact with drinking water for the baby is fully sterilize and clean.

What is the weight and size of the Milk Expresso including the cushioning foam and the box?

The gross weight is 7.5kg, The outer size of the box is 37X37X47 cm.

Can I arrange my own freight forwarder or courier company?

Yes, you can. Just let us know your account no with courier company and we can ship to you on  “Freight Collect" basis. During the buying process on this website, just choose "Local Delivery" and select "Singapore or China" as the country. Then no freight will be added to the charge. You can then write under the "Remarks" column to tell us which courier company you wish to use and your account no. with them. Alternatively, you can also write us an email.

What kind of warranty support do I get?

We have just started our export drive and are currently recruiting Distributors and Service Centres in various countires to provide after sales support to our customers. In  countries where we have designated Distributors or Service Centres, you just send the machine to them for repair. Please produce the Purchase receipt or Invoice as a prove of your purchase. Our Warranty Period is 12 months from date of Purchase.  If you machine breakdown during warranty period, we will undertake to repair the machine without costs. However, our warranty is not "On-site" basis. Therefore you have to make your own arrangement to send and collect the machine before and after repair respectively.

According to the FDA USA and the Ministry of Health of NZ, Enterobacter Sakazakii bacterial  is found in the environment and can sometimes contaminate food, particularly powdered infant formula. The bacteria may be present in the powder when it is bought or it can be introduced when the formula is being prepared inhygienically. It was first associated with the deaths of premature babies in 1958. Over the last 40 years infections linked to this organism have been reported in neonatal units worldwide. The bacteria can lead to meningitis, sepsis or necrotizing enterocolitis.

The task of preparing infant formula for thousands of times is itself a demanding one. One slip of carelessness may cause the powder, the prepared formula or the utensils used to become contaminated. The result may become fatal for your baby.

The Milk Expresso can help prevent(or minimize) the formation of such bacteria by assisting the new parents to prepare their formula hygienically and consistently. Specifically, the Milk Expresso will a) Minimizing hand contact with the powder and the powder scoop during preparation, b) Minimizing the exposure of the milk powder to the environment, c) Providing clean boiled water daily at suitable feeding temperature, d) Ability to dispense various quantity easily thus avoiding prepared formula being put too long before feeding, e) Sterilizing the utensils before use. Please see the full report here.